Terms and Conditions
These Terms & Conditions ("Terms") apply to your use of our website and to subscriptions to the Online Booking System provided by Prestige FZE LLC, a company located in Sharjah, United Arab Emirates (Trade License No. 4431724.01), under the brand Prestige Booking Solutions ("Prestige", "we", "us", "our"). By using the website, subscribing or using the Online Booking System, you agree to these Terms.
1. The Online Booking System
The Online Booking System is an appointment booking and scheduling platform for service businesses. It is offered on three monthly plans, Starter, Business and Premium, with the features and prices shown on our Pricing page. Features marked "Ask us about availability" must be confirmed with us before you rely on them. The Online Booking System is intended for businesses. If you subscribe on behalf of a business, you confirm that you are authorised to accept these Terms for it.
2. Subscribing and activation
To subscribe, send us a request through the contact form. We will contact you to arrange your subscription and payment. This website does not offer online checkout, and sending a request does not by itself create a subscription. We may decline a request.
Subscriptions are activated manually by our team after we have confirmed your payment. Your subscription period starts on the activation date, not on the payment date. There is no free trial.
3. Prices and payment
All subscriptions are monthly and paid in advance. Each payment covers one subscription period of one month for the plan you choose. Prices are shown in UAE dirhams (AED). Any applicable taxes, and the available payment methods, will be stated in the payment details we provide to you before you pay. There are no recurring card charges: we do not charge your card automatically.
We may change our prices. A price change never applies to a subscription period you have already paid for. It applies only from your next renewal.
4. Renewal and expiry
Subscriptions do not renew automatically. To continue, you renew manually by making another payment for the next month. A renewal is activated after we have confirmed your payment, and the new subscription period starts on its activation date.
Your access remains active until the end of the paid subscription period. If you do not renew, your access expires automatically at the end of that period. You can choose not to renew at any time. No cancellation is required, and there is no cancellation notice period. It is your responsibility to renew in time if you want to avoid any interruption.
5. Changing your plan
To change your plan, please contact us. Plan changes take effect at your next renewal, not during the current paid subscription period, and that renewal is paid at the price of the new plan.
6. Refunds
Refunds are governed by our Refund Policy, which forms part of these Terms.
7. Your account
You must keep your login details confidential, make sure only authorised people use your account, and keep your account details accurate. You are responsible for activity carried out through your account, including by your staff. Please tell us promptly if you believe your account has been used without permission.
8. Customer Data
"Customer Data" means information you, your staff or your customers enter into the Online Booking System. You keep all rights in your Customer Data and allow us to use it only to provide, support and secure the service, as described in our Privacy Policy. You are responsible for the accuracy of Customer Data and for collecting it lawfully, including informing your customers and obtaining any consent required, for example before sending them reminders.
9. Acceptable use
You must not use the website or the Online Booking System to:
- break the law or infringe anyone's rights;
- submit false, misleading, offensive or unlawful content, or send spam;
- try to gain unauthorised access to our systems or other accounts;
- interfere with or disrupt the service, or introduce malicious code; or
- copy, resell or reverse engineer the service, or extract data from it by automated means, except where the law allows.
10. Availability
We work to keep the Online Booking System available and reliable, but we do not guarantee that it will be uninterrupted or error-free. Access may sometimes be limited for maintenance, updates or reasons outside our control. We may improve and change the service over time.
11. Suspension
We may suspend or end your access if you seriously or repeatedly breach these Terms, if a payment is reversed or found to be invalid, or if we are required to do so by law. Where reasonable, we will tell you first and give you an opportunity to resolve the issue.
12. Intellectual property
The Prestige and Prestige Booking Solutions names, the Online Booking System, and the content and design of our website belong to Prestige FZE LLC or its licensors. During an active subscription, you have a limited, non-exclusive, non-transferable right to use the Online Booking System for your business in line with these Terms. Images of dashboards and booking screens on our website are illustrations with sample data.
13. Third-party services
Our website is built and hosted on Wix, and our services may rely on other providers. We are not responsible for websites or services operated by others.
14. Disclaimer and limitation of liability
To the extent permitted by applicable law, the website and the Online Booking System are provided "as is" and "as available", without warranties beyond those set out in these Terms, and Prestige is not liable for any indirect or consequential loss, or for loss of profits, revenue, business, goodwill or data. Nothing in these Terms excludes or limits any liability or rights that cannot be excluded or limited under applicable law.
15. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as failures of third-party networks or services, power outages, natural events or actions of authorities.
16. Changes to these Terms
We may update these Terms. The current version will always be published on this page, and we will take reasonable steps to inform active subscribers of material changes. Changes do not affect a subscription period you have already paid for, except where required by law.
17. General
These Terms, together with our Privacy Policy, Refund Policy and Cookie Policy, are the entire agreement between you and us about their subject matter. If any part is found to be unenforceable, the rest remains in effect. You may not transfer your subscription without our written consent. If these Terms are translated, the English version prevails.
18. Governing law and disputes
These Terms, and any dispute arising out of or in connection with them or your subscription, are governed by the laws of the United Arab Emirates as applicable in the Emirate of Sharjah. Disputes are subject to the competent courts of Sharjah, except where mandatory applicable laws require otherwise.
19. Contact
For questions about these Terms, please use the form on our Contact page.
Company: Prestige FZE LLC
Brand: Prestige Booking Solutions
Location: Sharjah, United Arab Emirates
Trade License No.: 4431724.01