Privacy Policy

This Privacy Policy explains how Prestige Booking Solutions collects, uses, shares and protects personal information when you visit our website, contact us, or subscribe to and use the Online Booking System.

1. Who we are

Prestige Booking Solutions is a brand of Prestige FZE LLC, a company located in Sharjah, United Arab Emirates, with Trade License No. 4431724.01 ("Prestige", "we", "us", "our"). Prestige FZE LLC is responsible for the personal information described in this policy.

2. Scope of this policy

This policy applies to website visitors, people who contact us through the contact form, businesses that subscribe to the Online Booking System, and the people who manage or use a subscriber's account. It should be read together with our Terms & Conditions and Cookie Policy.

3. Information we collect

Contact form. When you send us a request, we receive:

your full name and email address;
your business name (optional) and business type;
the inquiry type and, if you choose one, the plan you are interested in;
your message; and
your confirmation that we may use these details to respond to you.

Subscription information. When we set up and manage a subscription, we collect the information needed to do so, such as business and contact details, the plan chosen, the people who will use the account, and records of payments and activation.

Correspondence. We keep a record of messages we exchange with you.

Technical information. When you visit the website, our hosting provider receives standard technical data such as your IP address, browser type, device information and the pages you request.

This website does not collect payment card or bank details. Please do not send them through the contact form.

4. Information in the Online Booking System

Subscribers use the Online Booking System to manage appointments, staff and customers. Information a subscriber enters about its own customers, such as names, contact details and appointment history, is controlled by that subscriber. The subscriber is responsible for having a lawful basis to collect it and for informing the people concerned. We process that information on the subscriber's behalf, only to provide, support and secure the Online Booking System.

If you are a customer of a business that uses the Online Booking System, please contact that business with questions about your information.

5. How we use information

To respond to your requests and questions.
To set up, activate, renew and manage subscriptions, and to provide the Online Booking System.
To communicate with subscribers about their subscription, payments, service updates and changes to our policies.
To provide support and improve our website and services.
To protect our website, services and users against spam, fraud, abuse and security threats.
To meet our legal, accounting and tax obligations, and to establish, exercise or defend legal claims.

We do not sell personal information. We will only send you marketing messages where you have agreed to receive them or where the law otherwise allows it, and you can opt out at any time.

6. Legal bases

We aim to handle personal information in line with the data protection laws that apply to us, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Depending on the situation, we rely on:

Contract: to take steps at your request before a subscription starts, and to provide it once it does;
Legitimate interests: to respond to enquiries, run and improve our business, and keep our services secure;
Legal obligation: to comply with the law; and
Consent: which you give on the contact form and can withdraw at any time, without affecting earlier processing.

7. Sharing information

We share personal information only where needed for the purposes in this policy, with:

Service providers that host our website and services, store form submissions, deliver communications or process payments on our behalf. Our website is hosted by Wix (Wix.com Ltd. and its affiliates), which also stores contact form submissions and creates a contact record for each submission in our Wix account;
Professional advisers, such as legal and accounting advisers;
Authorities, where required by law or to respond to a valid legal request; and
A successor business, if all or part of our business is sold, merged or reorganised.

We do not share personal information with advertisers.

8. Storage and security

Information you submit through the website travels over an encrypted connection (HTTPS). We take reasonable organisational and technical measures to protect personal information, but no method of transmission or storage is completely secure.

9. Retention

We keep personal information only for as long as it is needed for the purposes described in this policy, including to meet legal, accounting and tax requirements, and then delete or anonymise it. After a subscription expires, we may keep account information and Online Booking System data for a reasonable period, for example to allow the subscriber to renew, unless the subscriber asks us to delete it sooner and the law allows this.

10. International transfers

Our service providers may store or process information outside the United Arab Emirates. Where we transfer personal information internationally, we take the steps required by the data protection laws that apply to that transfer.

11. Your rights

Depending on the law that applies to you, you may have the right to:

access the personal information we hold about you;
correct inaccurate or incomplete information;
ask us to delete your information;
object to, or ask us to restrict, how we use it;
receive your information in a commonly used format;
withdraw your consent where we rely on it; and
complain to the data protection authority that applies to you.

To make a request, contact us as described in section 15. We may need to verify your identity first. Some rights are subject to conditions under the applicable law.

12. Cookies

Our website is built and hosted on Wix, which uses cookies and similar technologies, as explained in our Cookie Policy.

13. Third-party services

Our website is built and hosted on Wix. For how Wix handles data, see Wix's privacy policy. Our website may link to other websites, which we do not control and are not responsible for.

14. Children and changes

Our website and services are intended for businesses and are not directed at children. We may update this policy from time to time. The current version will always be published on this page, and we will take reasonable steps to inform active subscribers of material changes.

15. Contact

For privacy questions or requests, please use the form on our Contact page, select "Other" as the inquiry type and mention "Privacy" in your message.

Company: Prestige FZE LLC
Brand: Prestige Booking Solutions
Location: Sharjah, United Arab Emirates
Trade License No.: 4431724.01