This Refund Policy explains when a refund is available for a subscription to the Online Booking System and how to request one.

 

1. Scope

This policy applies to all subscriptions to the Online Booking System provided by Prestige FZE LLC under the brand Prestige Booking Solutions ("Prestige", "we", "us", "our"). It forms part of our Terms & Conditions. If the two differ on a refund question, this policy applies.

 

2. Monthly subscriptions paid in advance

The Starter, Business and Premium plans are monthly subscriptions paid in advance. There is no free trial. Subscriptions do not renew automatically and there are no recurring card charges. You renew manually by making another payment for the next month.

 

3. Activation

Subscriptions are activated manually after we have confirmed your payment. Your subscription period starts on the activation date, not on the payment date.

 

4. Choosing not to renew

You can choose not to renew at any time. No cancellation is required, and there is no cancellation notice period. Your access remains active until the end of the paid subscription period and then expires automatically.

 

5. Used subscription periods

Once a subscription has been activated, payments for the subscription period used are non-refundable, except where a refund is required by applicable law. Choosing not to renew, stopping use before the end of a paid period, or changing your plan (which takes effect at your next renewal) does not entitle you to a refund for the current period.

 

6. Service not activated

If you have paid but we are unable to activate the Online Booking System for you, you are entitled to a full refund of that payment.

 

7. Duplicate or incorrect payments

If you pay twice for the same subscription period, or pay an amount that differs from the price agreed for your plan, the duplicate or incorrect amount will be refunded after we have verified it. Please contact us as soon as you notice the issue.

 

8. Technical problems

If a technical problem prevents you from using the Online Booking System, please report it so we can investigate. Refund requests related to technical problems are reviewed individually, without limiting your statutory rights.

 

9. Statutory rights

Nothing in this policy limits any rights you may have under applicable law, including UAE Federal Law No. 15 of 2020 on Consumer Protection where it applies, or the laws of your own country where they apply, that cannot be excluded or limited by agreement.

 

10. How to request a refund

Contact us as described in section 13, and include:

• your business name and the account holder's name;
• your plan;
• the date and amount of the payment; and
• a short explanation of your request.

Please do not send full card numbers, security codes or bank passwords. We will never ask you for them.

 

11. Review and payment of refunds

We review each request and let you know our decision. Approved refunds are paid to the original payment method where possible, or by another method agreed with you. The time for the refund to reach you may also depend on your bank or payment provider.

 

12. Payment disputes

If you have a concern about a payment, please contact us first so we can try to resolve it quickly. This does not limit any right you may have to contact your bank or payment provider.

 

13. Contact

For refund and billing questions, please use the form on our Contact page, select "Other" as the inquiry type and mention "Billing" in your message.

 

Company: Prestige FZE LLC
Brand: Prestige Booking Solutions
Location: Sharjah, United Arab Emirates
Trade License No.: 4431724.01